Heron House - Luxury Accommodation Newquay: Privacy Policy

Privacy Policy

This privacy policy sets out how Heron House (the "Company/owners", "we", "us", "our") uses and protects any information that you give us when you use our website, book a stay at our property, or interact with us in any other way.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or booking a stay at our property, you can be assured that it will only be used in accordance with this privacy policy.

1. Information We Collect

We may collect and process the following information:

• Your name and contact information, including email address and telephone number.
• Demographic information such as postcode, preferences, and interests.
• Other information relevant to customer surveys and/or offers.

1. How We Use Your Information

We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:

• To process your booking at our property.
• To improve our products and services.
• To send promotional emails about special offers or other information which we think you may find interesting, using the email address which you have provided.
• To contact you for market research purposes. We may contact you by email, phone, or mail.

1. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

1. Sharing Your Information

We may share your information with our preferred booking agent for the purposes of processing your booking at our property.

We may also share your information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, and data analysis. These service providers may have access to your information to the extent necessary to perform their functions, but they are not permitted to use it for other purposes.

1. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

1. Your Rights

You have the right to:

• Request access to your personal information.
• Request correction of your personal information.
• Request erasure of your personal information.
• Object to processing of your personal information.
• Request restriction of processing your personal information.
• Request transfer of your personal information to another party.
• Withdraw consent at any time where we are relying on consent to process your personal information.

To exercise any of these rights, please contact us using the contact details provided below.

1. Contact Us

If you have any questions or concerns about this privacy policy, or if you want to exercise any of your rights, please contact us by email at info@luxuryaccommodationnewquay.co.uk.